Introducing Deeplinq for AML

Solutions / Public sector

Make public-service assistance clear, useful, and accountable.

Help people navigate policy and complete service intake while purpose, minimum data, caseworker authority, and due process remain visible.

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Reference application / Benefits intake

Help a person navigate the service without hiding the rules.

A public-service assistant can explain programs, gather a complete application, and run a transparent prescreen against published criteria. The agency’s case system makes the authoritative eligibility decision.

Illustrative workflow. Deeplinq supplies the governed engine. Your systems and authorized people remain authoritative.

Reference workspacePS-INTAKE-6724
Caseworker review

Service application

Scope locked

  • Applicant

    Resident 6724

    Identity verified for this session

  • Program

    Housing support

    Published service catalogue

  • Application

    8 of 9 fields

    Income evidence still required

  • Eligibility

    Potential match

    Prescreen only, not a decision

Policy sources

5

current publications

Completeness

89%

one item outstanding

Potential services

2

explained with criteria

Decision

Agency

case system is authoritative

Authority boundary

The assistant may explain and prescreen using published criteria. It cannot award, deny, rank, or change an entitlement, and it cannot infer authority beyond the stated service purpose.

Constituent to case

Make intake clearer while preserving due process.

The workflow identifies the requested service, asks only for required information, explains the policy basis, and hands a complete, sourced packet to the responsible caseworker.

Governed workflowLive policy at every step
  1. 01

    Confirm the purpose

    Select the service and disclose the assistant’s role

  2. 02

    Gather required facts

    Ask for the minimum information the program needs

  3. 03

    Apply published criteria

    Run a transparent, non-binding prescreen

  4. 04

    Explain the result

    Show relevant services, sources, and missing items

  5. 05

    Create the case packet

    Applicant reviews the information before submission

  6. 06

    Decide in the agency system

    A caseworker applies the authoritative process

Applicant-visible basis

  • Program guidance

    Housing support / section 2

  • Missing evidence

    Current income statement

  • Prescreen

    Potential match, not a decision

  • Entitlement action

    Unavailable to the assistant

Evidence → review → action

Public accountability

Keep the applicant, caseworker, and reviewer on the same record.

The applicant can see what information and policy support the handoff. The agency can distinguish model assistance from deterministic checks and accountable human decisions.

Operating recordContent-minimized engine audit
  1. 13:14Applicant

    Selected housing support and reviewed the disclosure

    Information assistance purpose recorded

  2. 13:18Assistant

    Completed eight required intake fields

    One supporting document remains outstanding

  3. 13:19Rules

    Returned two potential service matches

    Published criteria and limitations shown

  4. 13:19Caseworker

    Submission is waiting for review

    No eligibility decision has been made

Control state

  • Purpose

    Explicit

    Information and intake only

  • Data minimization

    Applied

    Only program-required facts are requested

  • Decision authority

    Preserved

    The agency process remains authoritative

The engine underneath

Move from a question to a complete, reviewable case.

The reference workflow separates information assistance, deterministic checks, and authoritative agency decisions while Deeplinq enforces the technical boundaries.

  1. 01

    Guide the service journey

    Explain available programs, ask for required facts, and show the applicant what remains before submission.

  2. 02

    Show the policy basis

    Ground answers in published guidance and keep any prescreen explicitly non-binding and distinguishable from a decision.

  3. 03

    Preserve caseworker authority

    Keep awards, denials, ranking, enforcement, and entitlement changes inside the agency’s accountable process.

  4. 04

    Support public accountability

    Record identity, purpose, policy, model, tool, approval, and outcome metadata in a tamper-evident evidence trail.

Next step

Bring one public-service journey.

We will map its purpose, published policy, minimum data, caseworker authority, system actions, applicant explanation, and review evidence.

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